Refund policy

REFUND & MONEY BACK GUARANTEE

OxyNaturals® stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.  



Unfortunately, we can’t take back open product simply because OxyNaturals® is consumable and could have been tampered with after opening.  



Requirements for a Refund    
       

- Item(s) must be returned in their original canisters/bottles
       

- It must be the first time you have purchased that particular item
       

- Item(s) must be returned using an insured and traceable shipping method     
       

- The product(s) must have been purchased directly from: OxyNaturals.com  



Returns must be postmarked on or before the 90th day following the date of receipt (i.e., if the receipt has a date of March 1, 2024, the return must be postmarked by May 31, 2024)  

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Shipping and handling costs are not eligible for refunds  

We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.  



If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.  



Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 2 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

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INCORRECT OR DAMAGED ORDERS

We use state of the art scanners in our warehouse and always strive to pack all orders perfectly, but let’s face it, human error is inevitable and things can happen throughout your packages journey! Please let us know within 2 days of receiving your order by phone or email of any error.



​In either case, we will require you to send us an image via email to support@OxyNaturals.com of the items received, the packaging your order arrived in, and your invoice. Once we receive your item, we will ship the correct or undamaged product.