Shipping policy
SHIPPING & HANDLING
We typically ship Monday-Friday and can get your order out of our warehouse within 2 business days!
During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our warehouse and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times do not include the time taken to prepare your order before shipment!
INCORRECT ADDRESS
If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final mail carrier, it is up to you to check tracking to find out where the order is. If the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
INTERNATIONAL ORDERS
We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency.
We do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their countries local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Note: OxyNaturals® Pays for duties in Canada & Australia.
For countries where parcel tracking services are not available, we cannot be held responsible for non delivery.
Note: We cannot ship to ANY OVER SEAS PACK-STATIONS.
LOST OR STOLEN PACKAGES
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to support@OxyNaturals.com.